Support

We’re renowned for the care and attention we give to our clients.

Reassuringly obsessed

We’ll admit it – we’re all obsessed with solving business problems through IT. You’ll receive the full benefit of our in-house expertise when planning and building your solution, led by members of our senior team.

Once you’re up and running, we do as much of the ‘heavy lifting’ as you need in terms of managing your infrastructure.

You’ll also get 24/7 backing from our third-line engineers, who have an expert understanding of all resources. This means that whether you’re a cloud or colocation customer, or both, your entire infrastructure will be covered by one central support team.

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Reactive Support

Response and resolution times are the fastest in the industry: less than three minutes on average. We’ll get on to resolving your issue straight away, investigating it at every level – from infrastructure right through to application. Depending on where the root cause sits, we’ll either fix it or furnish you with the information you need to sort it.

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Proactive Support

Complete visibility of your infrastructure enables us to continually monitor everything to check your service is operating within thresholds, and act instantly if it fails or starts to degrade. We don’t just resolve issues. Our team will take a forensic approach to dealing with them at source to prevent them occurring again, and make recommendations to improve productivity and efficiency.

Supporting your growth

You’re running a living, breathing organisation, and Amito can help you make the necessary changes to your infrastructure as you grow your business and evolve your services. If you’re looking for advice, we can provide it. We can also execute the changes for you – for instance deploying and configuring new servers, rolling out new security software, or adding new users.

Amito Customer Portal

Amito’s unique customer portal  allows you to oversee, manage and control all of your infrastructure from a single screen, wherever it’s located. The platform also enables us to automate routine datacentre tasks, which keeps costs down.

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Testimonials

The support we’ve had at Amito is the best we have ever had.  Other providers don’t even come close.

Craig Parsons, Head of Technical Services, Soutron

Any questions? Call us to speak to an expert directly…