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Exceptional support helps Akita deliver ‘zero-stress’ business cloud services

Published 15th January 2021

Akita is a leading IT managed service provider supporting organisations across London and the South East depending on its professional, hassle-free cloud services.  Amito’s supported colocation solution has allowed Akita to meet customer expectations, while doubling its footprint in just 4 years.

The brief

Since its inception 25 years ago, Akita’s business ethos has been to be a reliable and trusted IT partner to its customers. Today, it provides a full range of managed IT services to a wide range of organisations. This includes private cloud solutions that the company designs, deploys and maintains via servers hosted from third-party data centres.

Looking to expand its cloud offering, Akita sought to scale into a new colocation data centre that would ideally provide an alternative to its Kent data centre location.  While a London location was considered, it would have presented a “logistical nightmare”, according to Sean Williams, Akita’s Infrastructure Director, due to the capital’s ageing IT infrastructure and congested road network. A location outside of London was also preferable for the purposes of business continuity, less likely to be impacted by any London civil disruption or outages.

The solution

Amito’s Tier 3 Reading data centre was a good fit: easy to access when necessary, while far enough from Akita’s other sites to provide effective disaster resilience.

Williams was impressed with Amito’s purpose-built colocation facilities.

“We liked that they’d built the data centre from the ground up,” he explains. “A lot of other facilities have been converted from something else which doesn’t necessarily deliver the most effective solution.”

Alongside providing the space, racks and power for Akita’s cloud infrastructure, Amito handle the IP transit connectivity to the other data centres Akita uses, providing high-speed Layer 2 data links with their other sites including the major Telehouse facility in London. Akita has also benefited from Amito’s remote hands support.

“The on-site engineers promptly and efficiently take care of tasks like swapping out hard drives when one fails, even labelling them up so we can track everything later. These are small details that add up to make a big difference,” says Williams.

Akita also values the ‘slick operation’ enabled by Amito’s customer portal, in particular the real-time messaging function and subsequent fast response:

“With other providers, all communication is via email, and responses can be really poor,” explains Williams. “With Amito, you raise a ticket, and in a few minutes, they’re already looking at the issue.”

Having experienced significant growth and expanded the reach of its IT services in recent years, Akita has needed to increase its footprint within the data centre to keep up with the demand for its cloud services. As requirements have been made, Amito has been there to support the company.

“Whenever we’ve needed greater space, capacity and bandwidth to add more services, turnaround has been really quick compared to other data centres, where we’d have had to wait a week or two; with Amito it’s normally sorted in 24 hours,” says Williams.

“From one of the first tenants to have kit hosted in Amito’s Data Hall 2 back in 2016, we broadened out to a second rack in Data Hall 3, which is now nearly at capacity. It won’t be long before we’re at it again!”

The outcomes

Seamless customer experience – Akita’s customers can confidently depend on a fast and reliable service.

Rapid expansion – infrastructure, connectivity and power can be scaled – up quickly to meet growth and increased demand.

Flexibility – Amito was able to tailor its colocation offering to the solution Akita needed to fulfil its customers’ requirements.

“We like the way Amito operates. We just want things to work, and reliably – and that’s exactly what we get. We haven’t yet come across anything they couldn’t do, and they make life easy. Our service ticks over as expected…which is exactly what we were after.”

Sean Williams, Infrastructure Director, Akita  

 

 

 

 

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